Client Rules
- Timely Communication: Clients must ensure clear and timely communication of requirements to avoid delays.
- Payment Terms: Clients must pay 30% upfront and clear the remaining balance before the final delivery. All payments must be made as per the agreed terms before project milestones.
- Scope of Work: Any changes to the project scope will require mutual agreement and may involve additional charges. Additional requirements outside the agreed-upon scope will be charged separately.
- Content Delivery: Clients must provide necessary content (logos, text, images) on time to avoid project delays.
- Meeting Schedule: A meeting will be conducted with the consultation of the project manager and the client (offline or online).
- Timely Feedback: Clients must provide feedback within the specified timeline to ensure smooth progress.
- Revisions: Maximum of 3 revisions are allowed; additional revisions will incur extra charges. Revision requests will not be accepted beyond 7 days after delivery unless a maintenance contract has been signed.
- Ownership Clause: All designs and assets created will be used exclusively for the purpose stated in the contract only. Ownership of the project will transfer after full payment.
- No Source Code Access Before Payment: The source code will not be shared until the final payment is made.
- Custom Plugins or APIs: An upfront agreement must be signed for additional charges related to custom development.
- Copyright: If any copyrighted images or assets are used by the agency, it is their responsibility to manage them. If provided by the client, it will be the client’s responsibility.
- Template Selection: The client will finalize the template, and pricing will be decided accordingly. Once selected, the template cannot be changed.
- Delay in Submission: If there is a delay in the final project submission, the agency will provide extra services like maintenance.
- Error Resolution: If there is any problem on the client’s side (project-related), the agency will address it promptly.
- Early Termination Fee: If the client cancels the project, full payment for the work already completed will be required.
- Non-refundable Policy: Payments are non-refundable once the project is halfway through.
- Technology Limitations: The agency will not be responsible for limitations or issues with third-party platforms (e.g., WordPress plugin bugs or updates).
- Support Policy: Free support for 30 days post-delivery; additional support will be chargeable. Charges may apply for unnecessary or irrelevant requests during the free support period.
- Confidentiality: Both parties agree to keep all project details confidential. The agency will not disclose client information or project details to third parties without prior consent.
- Data Backup Policy: The agency is not liable for storing or backing up client project data post-delivery. Clients must ensure backups of their files.
- Liability Limitation: The agency will not be held liable for any indirect, incidental, or consequential damages resulting from the project.
- Usage Rights Restriction: Even after the project is delivered, the client cannot use the agency’s logo or name without prior written permission.
- Termination Clause: The agency reserves the right to terminate the project if the client violates terms, delays payments, or engages in misconduct.
- Penalty for Misconduct: The agency reserves the right to terminate the project if the client uses abusive language or displays unprofessional behavior.
- Contract Requirement: For projects exceeding ₹50,000, the client must submit an affidavit or similar document.
- Final Costing: The costing given by the software is not final. The final project cost will be decided after a meeting between the client and the project manager.
Team Rules
- Work Ethic: All team members must adhere to professional standards and maintain work ethics. No pirated software, unethical hacking, or illegal practices are allowed in any project.
- Deadlines: Projects and tasks must be completed within the defined deadlines to maintain client satisfaction. Team leads will face accountability for delays, and bonuses may be canceled.
- Communication: Keep all communication clear and consistent through the designated channels. Clients have the right to receive updates on their project at any time.
- Data Security: Ensure that all client data is handled securely and never shared outside the team. Conduct regular internal audits to maintain data and code security.
- Code of Conduct: Respect all team members and clients, maintaining a positive and inclusive work environment. Maintain a polite and professional tone in all interactions.
- Confidentiality: Maintain strict confidentiality of client data and projects. All employees must sign a Non-Disclosure Agreement (NDA).
- Quality Assurance: Each project must pass quality testing before delivery, including 3-level testing (unit testing, integration testing, and client acceptance testing).
- Payment Policy: No work will start without an upfront payment of 30% of the total cost. The agency will retain ownership of the source code until full payment is made.
- Feedback Implementation: Client feedback should be incorporated unless it exceeds the initial scope of work.
- Intellectual Property Protection: Do not reuse or share client-specific code, designs, or data.
- Security: The agency will ensure full security of the project during the project timeline or maintenance period.
- Zero Tolerance for Code Theft: Strict action, including termination, will be taken for unauthorized use of third-party code.
- Documentation Mandate: Complete documentation and Standard Operating Procedures (SOP) are mandatory for every project.
- Daily Reporting: Team members must submit daily progress reports.
- Backup Protocol: All projects must have a 2-layered backup system (local and cloud).
- Data Security Audits: Regular internal audits must be conducted to ensure data and code security.
- Testing Deadline: Every project must pass 3-level testing (unit testing, integration testing, and client acceptance testing) before final submission.
- Bug-Free Guarantee: If any bugs are detected post-delivery due to the agency’s fault, they will be fixed within 15 days at no cost.
- Skill Improvement Requirement: Team members must complete a certification in a new skill or technology every 3 months.
- Project Handover Checklist: Before final delivery, a comprehensive handover checklist must be followed, including files, credentials, and documentation.
- Client Satisfaction Review: Before closing the project, a formal review session must be conducted with the client to ensure satisfaction and address concerns.
- Performance Metrics Tracking: Every project’s performance must be tracked post-delivery for 30 days to ensure quality and gather insights for future improvements.
- Emergency Task Protocol: An emergency protocol must be established for handling urgent requests or technical failures during the project timeline.
- Internal Feedback Sessions: Monthly team feedback sessions must be held to improve work processes and resolve internal bottlenecks.
